Our team is dedicated to providing a personal end to end service.
Our Process
25 Years Experience
Customer-centric Approach
Affordable & Sustainable Solutions
Dedicated to Accessibility
Initial Consultation & Response
Upon receiving your query, our team will contact you within 24 hours to discuss your specific needs and recommend the appropriate product. We’ll also arrange a site survey at your earliest convenience.
On-Site Assessment
During the site survey, we’ll visit your location to demonstrate the product in person and conduct a full assessment. We will take precise measurements of the area, such as door height and garden dimensions, to ensure the ramp meets safety regulations and achieves the correct gradient. This service is completely free of charge.
Design & Planning
Following the site survey, we will send the gathered information to our architect to create a CAD drawing and 3D plan. This detailed visualisation ensures the ramp design will provide safe and efficient access to and from your property.
Review & Estimate
Once the drawings are complete, we will forward them to you along with a detailed estimate of the full project cost.
Order Confirmation & Deposit
If you choose to proceed, a 50% deposit is required to place the order with our suppliers. Once the deposit is received, it typically takes 4-7 days for the product to arrive.
Scheduling Installation
After receiving the product, we’ll work with you to schedule a convenient installation date, usually within 2-3 weeks of ordering.
Installation Day
On the agreed installation date, our team will arrive to install your ramp. Installation typically takes 3-4 hours, though larger or more complex jobs may take up to 2-3 days.
Customer Inspection & Testing
Once installation is complete, we’ll walk you through the final product and ensure you’re comfortable with its use. We’ll encourage you to test the ramp to guarantee it meets your expectations before we leave.
Final Invoice
Once installation is complete, we’ll walk you through the final product and ensure you’re comfortable with its use. We’ll encourage you to test the ramp to guarantee it meets your expectations before we leave.
Warranty & Aftercare
Upon completion, we’ll provide details of our warranty and aftercare service, offering peace of mind that we’re here to assist with any future adjustments or additional needs.
Support & Advice
We’re committed to providing support and advice at every stage of the process. We know that purchasing mobility equipment can be overwhelming, but we’re here to help. If you have any questions or concerns, we’re always available to provide guidance and support.